# Exicube — Complete Product Reference

> Exicube is a fully managed platform for launching ride-hailing and grocery delivery apps. Entrepreneurs and fleet operators get their own branded apps (iOS, Android, Web) deployed in 7–15 business days with zero commission and a flat monthly subscription. Founded in 2017, Exicube serves 1,800+ customers across 120+ countries.

## Company Overview

- **Name:** Exicube (Exicube App Solutions OPC Private Limited)
- **Founded:** 2017 by Sudipta Sarkar
- **Headquarters:** Kolkata, India
- **CEO:** Sudipta Sarkar — B.Tech CS, MBA, 15+ years in software development
- **Customers:** 1,800+ sales across 120+ countries
- **Recognition:** Most Promising Mobility Tech Innovator of 2025
- **Website:** https://exicube.com
- **Contact:** contact@exicube.com
- **Demo:** https://exicube.com/demo

## What Exicube Does

Exicube gives you your own taxi or grocery delivery app — fully branded with your company name, logo, and colors — published on the App Store and Play Store under your developer account. You own the brand. You own the customer relationships. There is zero commission on any transaction.

Unlike Uber, Bolt, or Ola where drivers pay 15–30% commission per ride, Exicube charges a flat monthly fee. Drivers keep 100% of their fares. The platform handles everything: cloud hosting, server maintenance, security patches, app store compliance, and technical support.

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## Products

### Exicube Taxi — Ride-Hailing Platform
**What you get:** A complete ride-hailing business with your own branded customer app, driver app, and admin dashboard.

**Key outcomes for operators:**
- Launch a branded taxi service in 7–15 business days
- Passengers book rides, track drivers live, and pay in-app
- Drivers accept rides, navigate to pickups, and earn without commission
- Admins manage fleet, pricing, zones, and analytics from one dashboard
- AI-powered dispatch automatically assigns the nearest, best-rated driver
- Surge pricing adjusts fares automatically during high demand
- Real-time GPS tracking with ETA for every ride
- In-app voice calls between rider and driver (no phone number sharing)
- In-app chat for rider-driver communication
- Support for scheduled rides (book for later)
- Multiple stops per trip (up to 5 waypoints)
- Hourly rental pricing mode for extended bookings
- Driver bidding system where passengers choose from competing fare offers
- Driver performance scoring with priority dispatch for top-rated drivers
- Fleet admin portal for operators managing multiple drivers
- Corporate accounts for business travel management
- OTP verification for secure pickup and drop-off
- Apple Watch app for quick taxi booking
- Self-hosted maps included — no Google Maps fees

**Pricing:** From $2,999 setup + $249/month

### Exicube Grocery — Grocery Delivery Platform
**What you get:** A complete grocery delivery business with customer app, delivery partner app, and store management dashboard.

**Key outcomes for operators:**
- Launch a grocery delivery service in 7–15 business days
- Customers browse products, add to cart, and get same-day delivery
- Real-time delivery tracking with live driver location
- Operation manager (OPM) packing workflow for order fulfillment
- Inventory management with stock tracking
- Product catalog with categories, search, and filtering
- Distance-based delivery fee calculation
- Delivery radius validation (automatic service area checks)
- Optional multi-vendor marketplace mode (multiple stores selling through one app)
- Vendor registration, approval, and commission management
- Per-vendor earnings tracking and payout management
- Self-hosted maps included — no Google Maps fees

**Pricing:** From $3,499 setup + $299/month

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## Pricing Plans — Taxi

| | Starter | Advanced | Pro | Enterprise |
|---|---|---|---|---|
| **Setup Fee** | $2,999 | $4,499 | $5,999 | Contact us |
| **Monthly** | $249/mo | $499/mo | $749/mo | $999–$1,499/mo |
| **Customers** | Up to 5,000 | Up to 15,000 | Up to 30,000 | Unlimited |
| **Drivers** | Up to 500 | Up to 1,500 | Up to 3,000 | Unlimited |
| **Maps** | Self-hosted (OSM) | Self-hosted (OSM) | Self-hosted (OSM) | Custom maps |
| **Google Maps** | Bring your own key | Bring your own key | Bring your own key | Included |
| **Support** | Email (24hr target) | Chat (4hr target) | Priority (1hr target) | SLA + dedicated AM |
| **AI Intelligence** | $99/mo add-on | $99/mo add-on | $99/mo add-on | Included |
| **Commission** | Zero | Zero | Zero | Zero |

### Pricing Plans — Grocery

| | Starter | Advanced | Pro |
|---|---|---|---|
| **Setup Fee** | $3,499 | $5,499 | $7,499 |
| **Monthly** | $299/mo | $549/mo | $849/mo |
| **Customers** | Up to 5,000 | Up to 15,000 | Up to 30,000 |
| **Drivers** | Up to 500 | Up to 1,500 | Up to 3,000 |
| **Multi-Vendor** | No | Yes | Yes |
| **Commission** | Zero | Zero | Zero |

---

## What's Included in Every Plan

### Fully Managed Service
- Cloud hosting with 99.9% uptime
- Automatic security patches and updates
- App Store and Play Store submission (iOS + Android)
- Server monitoring and alerting
- Database backups and disaster recovery
- SSL certificates and HTTPS
- Technical support

### White-Label Branding
- Your company name and logo on all apps
- Your brand colors and design theme
- Published under your App Store / Play Store developer accounts
- Custom app icons and splash screens
- Your domain for the customer web app

### Self-Hosted Maps (Zero Google Maps Cost)
- Maps powered by OpenStreetMap — no per-request fees
- Routing, geocoding, and address search included
- Works in every country
- Enterprise tier: government-grade address data for Australia, New Zealand, France, Denmark, US, and Canada

### Mobile Apps
- Native iOS app (iPhone + iPad)
- Native Android app
- Apple Watch app (taxi booking)
- Customer web app (responsive)

### Communication
- In-app real-time chat (rider ↔ driver)
- In-app voice calls via WebRTC (no Twilio fees)
- Push notifications for ride/order updates
- SMS notifications for OTP and booking confirmations

### Payment Integration
- Stripe (credit/debit cards, 3D Secure)
- Square payments
- Cash on delivery
- In-app wallet/store credit system
- Promo codes and discount management

---

## Platform Features

### For Passengers / Customers
- Book rides or order groceries from a branded app
- See real-time driver location on the map
- Get accurate fare estimates before booking
- Pay by card, cash, or in-app wallet
- Rate and review drivers
- Save favorite addresses
- View complete ride/order history
- Refer friends and earn credits
- Schedule rides in advance
- Choose from multiple vehicle types
- Track delivery progress with live ETA
- Change destination mid-ride (with automatic fare recalculation)
- Book rides for others (guests/employees)
- Apple Watch booking (taxi)

### For Drivers / Delivery Partners
- Accept or decline ride/delivery requests
- Turn-by-turn navigation to pickup and destination
- Track daily, weekly, and monthly earnings
- View earnings reports with downloadable PDFs
- Performance score with bonus dispatch priority
- In-app wallet for earnings management
- Payout requests to bank account
- Vehicle management (add/update vehicle details)
- Subscription plans for premium driver benefits
- Cash booking eligibility checks
- Heat map showing high-demand areas

### For Business Admins
- Unified dashboard for all operations
- Approve/manage drivers and vehicles
- Set pricing rules (base fare, per-km, per-minute, surge)
- Configure surge pricing (demand, time, weather, event triggers)
- View real-time fleet map (God View)
- Manage customer support requests
- Process refunds and adjustments
- View analytics: revenue, trips, active users, heat maps
- Commission management for multi-vendor grocery
- Bulk payout processing for drivers and vendors
- Banner management for promotions
- Configure cancellation reasons
- GDPR compliance tools (data export and deletion)

### For Fleet Operators
- Fleet admin portal with multi-driver management
- Fleet-wide earnings tracking and analytics
- Vehicle fleet management (assign/unassign vehicles)
- Create bookings on behalf of customers
- Send payment links to customers
- View all fleet deliveries and booking history
- Fleet bank account and payout management
- Driver document management

### For Corporate Accounts
- Business travel management portal
- Book rides for employees
- Corporate billing and invoicing
- Booking history and reporting
- Corporate user management

### For Grocery Vendors (Multi-Vendor Mode)
- Vendor registration and store setup
- Product and inventory management
- Order processing and fulfillment
- Vendor earnings tracking
- Payout management
- Stock location management

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## AI Intelligence Features

Exicube embeds AI into the platform in two ways:

### Free AI (Included in All Plans)
These run automatically — operators benefit without any configuration.

- **Smart Dispatch:** Assigns the nearest, highest-scoring driver to each ride request. Considers distance, acceptance rate, and driver performance history.
- **Smart Notifications:** Alerts operators about inactive drivers, dormant customers, and revenue opportunities.
- **Revenue Rescue:** Detects cancelled rides, failed payments, and abandoned carts — sends re-engagement alerts.
- **Buyer Intelligence:** "Buy Again" suggestions, "Customers Also Bought" recommendations, smart ETA predictions, and personalized home feed.

### AI Intelligence Pack ($99/month Add-On)
Visible AI tools that operators can interact with directly.

- **Reports Agent:** Ask questions about your business in plain English. Get answers with charts and insights. "What was my busiest hour last week?" "Which drivers cancelled the most?"
- **Customer Support Triage:** Automatically classifies incoming support messages, drafts responses, and routes to the right team.
- **Business Health Score:** Daily health score across operations, revenue, and customer satisfaction — with specific recommendations.
- **Customer & Product Insights:** Trends in customer behavior, popular routes, product demand patterns.

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## Dispatch System

The platform offers 5 driver assignment strategies:

1. **Nearest Driver:** Assigns the closest available driver (default)
2. **Round Robin:** Distributes rides evenly across all online drivers
3. **Score-Based:** Prioritizes drivers with higher performance scores
4. **Manual Dispatch:** Admin or fleet operator manually selects a driver
5. **Driver Bidding:** Passengers receive competing fare bids from multiple drivers and choose

All strategies include automatic fallback — if the assigned driver doesn't respond within the timeout, the system tries the next best option.

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## Supported Countries and Currencies

Exicube works in any country. The platform supports:
- Multi-currency pricing (50+ currencies)
- Local payment methods via Stripe and Square
- Right-to-left languages (Arabic, Hebrew, Urdu)
- 18 languages: English, Arabic, Chinese, Danish, French, German, Hebrew, Hindi, Indonesian, Japanese, Malay, Portuguese, Russian, Spanish, Swahili, Thai, Turkish, Urdu
- Country-specific tax configuration
- Local phone number formatting

**Popular markets:** India, Nigeria, Kenya, South Africa, UAE, Saudi Arabia, UK, Australia, Indonesia, Brazil, Mexico, Pakistan, Egypt, Philippines, Malaysia, Ghana, Colombia, Bangladesh, Turkey, Vietnam.

---

## How Setup Works

1. **Sign up** — Choose your plan (Taxi or Grocery) and pay the setup fee
2. **Send branding** — Provide your logo, brand colors, app name, and App Store/Play Store developer account credentials
3. **We deploy** — Exicube team configures your platform, brands all apps, sets up hosting, and integrates your payment gateway
4. **App Store submission** — We submit your branded apps to Apple App Store and Google Play Store
5. **Go live** — Once approved (typically 1–3 days after submission), your apps are live and ready for customers
6. **Ongoing management** — We handle hosting, updates, security patches, and technical support. You focus on growing your business.

**Timeline:** 7–15 business days from receiving all prerequisites.

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## What Makes Exicube Different

### vs. Uber, Bolt, Ola, Grab, Lyft
- **Zero commission** — Flat monthly fee, drivers keep 100% of fares
- **Your brand** — Your apps, your name, your customer data
- **Full control** — Set your own pricing, zones, and business rules
- **Data ownership** — Customer and driver data belongs to you, not a marketplace

### vs. Other White-Label Providers
- **Fully managed** — No DevOps, no servers to maintain, no technical staff needed
- **Self-hosted maps** — No Google Maps fees ($0/month for maps)
- **In-app voice calls** — WebRTC calling included, no Twilio costs
- **AI built-in** — Smart dispatch, notifications, and optional Intelligence Pack
- **Launch speed** — 7–15 business days, not months

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## Use Cases

Exicube is used for:
- **City taxi services** — On-demand ride-hailing for any city
- **Airport transfers** — Pre-booked airport pickup and drop-off with flight tracking
- **Corporate fleet management** — Employee transport with corporate billing
- **School transport** — Safe, tracked student transport with parent notifications
- **Medical transport (NEMT)** — Non-emergency medical transportation
- **Last-mile delivery** — On-demand package and courier delivery
- **Luxury & chauffeur services** — Premium vehicle classes with VIP booking
- **Bike taxi / two-wheeler** — Motorcycle ride-hailing for dense cities
- **Ride pooling / shared rides** — Shared rides with smart passenger matching
- **Hyperlocal grocery delivery** — Same-day and instant grocery delivery
- **Dark store operations** — Delivery-only fulfillment centers for quick commerce

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## Frequently Asked Questions

**How much does it cost to start?**
Taxi starts at $2,999 setup + $249/month. Grocery starts at $3,499 setup + $299/month. Zero commission on any transaction.

**What does the setup fee cover?**
Full white-label deployment: custom branding, app configuration, managed cloud hosting setup, app store submission (iOS + Android), payment gateway integration, and QA testing.

**What's included in the monthly fee?**
Cloud hosting, security patches, bug fixes, automated server monitoring, and app store compliance. Support scales with your plan.

**How long does setup take?**
7–15 business days from the date we receive all prerequisites (branding assets, app store developer accounts, payment gateway keys).

**Do I need a developer?**
No. Exicube is fully managed — we handle all technical aspects. You manage your business through the admin panel. No coding required.

**What happens if I cancel?**
Managed services (hosting, maintenance, support) cease at the end of the billing cycle. You have 30 days to export your business data. You can re-activate anytime.

**Do you offer refunds?**
72-hour refund window on the setup fee. Monthly plan can be canceled anytime with no long-term contracts.

**What tech stack is this built on?**
Native mobile apps (iOS & Android), modern web applications, a scalable cloud backend with PostgreSQL, and open-source maps at no extra cost.

**Can I use Google Maps instead of the default maps?**
Yes. All plans support "Bring Your Own Key" — add your Google Maps API key and the apps will use Google Maps. Enterprise tier includes custom maps with government-grade address data.

**Which payment methods are supported?**
Stripe (cards, 3D Secure), Square, cash on delivery, and in-app wallet. Additional payment gateways available on request.

**How many languages does the app support?**
18 languages including Arabic, Hindi, Urdu, French, Spanish, Portuguese, Swahili, and more. Full right-to-left support.

**Is there a driver app?**
Yes. Every plan includes a white-label driver app for iOS and Android with earnings tracking, navigation, and in-app communication.

**Can drivers call passengers without sharing phone numbers?**
Yes. In-app WebRTC voice calling is included — no phone numbers are exchanged, no Twilio fees.

**Do you support multiple vehicle types?**
Yes. Configure unlimited vehicle types (Economy, Premium, SUV, Bike, etc.) each with custom pricing, icons, and capacity.

**Can I set up surge pricing?**
Yes. Configurable surge pricing based on demand, time of day, weather, and events. Each trigger has adjustable multipliers.

**Is there a web booking option?**
Yes. A responsive customer web app is included for booking rides or ordering groceries from a browser.

**Can I book a ride for someone else?**
Yes. The "Book for Another Person" feature lets you book rides for guests or employees. The guest receives SMS/email with ride details.

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## Resources

- **Website:** https://exicube.com
- **Pricing:** https://exicube.com/pricing
- **Taxi Product:** https://exicube.com/services/taxi
- **Grocery Product:** https://exicube.com/services/grocery
- **Blog:** https://exicube.com/resources/blog
- **Case Studies:** https://exicube.com/resources/case-studies
- **Cost Calculator:** https://exicube.com/resources/calculator
- **About:** https://exicube.com/about
- **Contact:** https://exicube.com/contact
- **Demo:** https://exicube.com/demo
- **FAQ:** https://exicube.com/services/faq

## Social

- **LinkedIn:** https://www.linkedin.com/company/exicube/
- **X (Twitter):** https://x.com/exicube
- **YouTube:** https://www.youtube.com/@exicube
- **Facebook:** https://www.facebook.com/exicube