Refund and Cancellation Policy
Please read our refund and cancellation policy carefully.
Introduction
Thank you for choosing Exicube App Solutions (OPC) Pvt Ltd for your subscription-based app services. We strive to provide high-quality products and services. Please read this Refund and Cancellation Policy carefully to understand our guidelines.
Responsibilities
Service Delivery & Installation
When you purchase to Exicube App Solutions (OPC) Pvt Ltd products, we promise to provide setup, installation, and white labeling services within 15 working days.
Client Responsibilities
To ensure a smooth setup, you must provide all required access and information, including but not limited to app store credentials, payment gateway keys, Google Maps API, and other necessary resources.
Refund Policy
Subscription Fees
Subscription fees for various plans and services are billed in advance and are non-refundable. Failure to pay may result in suspension or termination of the service.
Solution Purchase Fee Refunds
- A refund on the purchased solution fee is applicable if a refund request is made within 48 hrs from the day and time of the payment.
- No refunds will be provided after 48 hours because team will already have spent significant time on the project setup.
Failed Service Delivery
- If Exicube App Solutions (OPC) Pvt Ltd fails to complete the setup and installation within 15 working days due to its own limitations, a full refund can be requested within the next 15 days of the expected completion date. No refunds will be issued after 30 days from the initial payment.
- It will not be classified as Failed Service Delivery if client fails to deliver the prerequisites for setup and delivery of the service within the first 7 days from date of purchase. In this case there will be no refunds and Exicube App Solutions (OPC) Pvt Ltd will have the rights to cancel the project.
Additional Customizations
Payments made for any custom development, integrations, or alterations are non-refundable. Customization requests will be assessed separately and do not fall under this refund policy.
Cancellation Policy
Client-Initiated Cancellation
- You can cancel the subscription at any time by providing a formal termination request.
- Any outstanding fees will still apply upon cancellation.
Exicube App Solutions (OPC) Pvt Ltd Initiated Cancellation
- Exicube App Solutions (OPC) Pvt Ltd may terminate the service due to non-payment, violation of policies, security concerns, unauthorized access, or breach of terms.
- In such cases, no refunds will be issued.
Terms & Updates
Subscription Validity
Continued access to any separate support plans or other subscription based services will require an active and valid subscription. All services, including but not limited to support and maintenance, will be discontinued upon expiry or non-payment.
Policy Updates
Exicube App Solutions (OPC) Pvt Ltd reserves the right to update this policy at any time. The latest version will always be available on our website. Continued use of the services constitutes acceptance of the updated terms.
Legal Jurisdiction
This policy and any disputes arising from it are subject to the legal jurisdiction of Kolkata, India
Contact Information
For any refund-related queries, contact us at contact@exicube.com. Our customer support team is available Monday to Friday, 9 AM to 6 PM IST, excluding national holidays.
Last Updated: 15th April 2025