Key terms in ride-hailing, fleet management, and delivery technology — explained simply.
Artificial intelligence-powered ride assignment that uses machine learning to predict demand patterns, optimise driver positioning, and reduce passenger wait times.
A revenue model where the platform takes a percentage of each trip fare (typically 15-30%). Contrasted with subscription-based models like Exicube's flat monthly fee.
A retail distribution centre or warehouse that caters exclusively to online orders. Unlike traditional stores, dark stores are not open to walk-in customers and are optimised for rapid order fulfilment.
The distance a driver travels without a paying passenger — typically between dropping off one rider and picking up the next. Reducing dead miles improves driver earnings and platform efficiency.
Software that manages the assignment of drivers to ride requests. Modern dispatch systems use AI algorithms to optimise driver allocation, reduce wait times, and balance supply and demand.
A pricing strategy where fares are adjusted in real-time based on current demand, supply, traffic conditions, and time of day. Also known as surge pricing or demand-based pricing.
The predicted time a driver will arrive at the passenger's pickup location, calculated using real-time traffic data, route algorithms, and historical patterns.
The process of managing a company's vehicle fleet, including acquisition, maintenance, tracking, compliance, and driver management. Modern fleet management uses GPS, telematics, and AI.
A location-based technology that creates virtual geographic boundaries. In ride-hailing, geofencing is used to define service areas, airport pickup zones, and surge pricing zones.
Software that allows organisations to manage and secure mobile devices used by drivers. Ensures compliance, enables remote configuration, and supports fleet-wide app updates.
An on-demand transportation service where passengers request rides through a mobile application, matched with nearby drivers.
Software delivery model where applications are hosted in the cloud and accessed via subscription. SaaS taxi platforms like Exicube provide all infrastructure, updates, and support for a monthly fee.
Dynamic pricing mechanism that increases fares during periods of high demand to incentivise more drivers to come online and balance supply with demand.
A company that uses an online platform to connect passengers with drivers using personal vehicles. TNCs like Uber and Lyft are regulated differently from traditional taxi services in most jurisdictions.
A pre-built software product that is rebranded and customised by another company to appear as their own. In mobility tech, white-label taxi apps allow operators to launch under their own brand.