Up to 5 Dispatch Strategies. One API.
From nearest-driver to performance-based scoring — pick the strategy that fits your market. Switch anytime from the admin panel.
Strategies
5 dispatch strategies for every market
Configure the strategy that matches your fleet size, market density, and business model.
Nearest Driver
Assigns closest available driver by GPS distance
Best for: Small fleets, urban areasBroadcast (All)
Sends to all nearby drivers, first to accept wins
Best for: High-demand areas, competitive marketsPremium First
Prioritizes premium subscription drivers (admin-configurable price)
Best for: Fleets with tiered driver programsScore-Based
Uses daily performance score: +1 accept, +2 complete, +1 five-star, −1 ignore, −4 cancel
Best for: Quality-focused operationsManual
Admin/fleet admin assigns specific drivers
Best for: VIP bookings, corporate accountsSmart Re-Dispatch
Configurable retry intervals (default: 30s). Max attempts before auto-cancel. Score impact on ignoring or rejecting.
Built into all strategiesScoring
Driver scoring system
Daily performance score that drives dispatch priority. Rewards reliability, penalises no-shows.
Availability
Dispatch strategies by plan
| Strategy | Starter | Advanced ⭐ | Pro |
|---|---|---|---|
| Nearest Driver | |||
| Broadcast (All) | |||
| Premium First | |||
| Score-Based | |||
| Manual |
FAQ
Dispatch questions answered
Can I switch between dispatch strategies?
Yes. You can change the active dispatch strategy from the Admin Panel at any time. Advanced and Pro tiers support all 5 strategies.
How does re-dispatch work?
If a driver doesn't respond within the configured interval (default: 60–90 seconds), the system re-dispatches to the next eligible driver. You can configure the maximum number of attempts before auto-cancellation.
Does the score affect other features?
Driver scores are used for Score-Based dispatch priority. Higher-scored drivers get jobs first. Scores also factor into the match score calculation for all strategies.
Can I use different strategies for different service types?
Yes. Taxi supports all 5 strategies. Grocery supports Nearest Driver, Broadcast, and Score-Based.
What happens when no driver accepts?
After the configured maximum re-dispatch attempts, the booking is automatically cancelled and the customer is notified via push notification and SSE.